Frequently asked questions:

Are products from your shop refundable?
We do not offer refunds on e-products from our shop that have been successfully downloaded. For consulting services and online courses, please check those individual product/service T&C’s.

What payment methods can I use?
All major credit card payments are accepted, along with PayPal. Unfortunately, we do not offer Afterpay or similar.

How will I receive my purchase?
As soon as your payment has been accepted you will receive an email notification containing your download (s)

Will my purchase ever expire?
After 1 year your purchase URL will expire, so be sure to download before then.

How long have you been in the fashion industry?
Our founder, Carley.J, has been working in the fashion industry for 20 years and most recently in fashion eCommerce for the last 8+ years.

She started out as a textile designer, moving then into fashion buying covering jewellery and plus size. In 2012 transferring into fashion e-commerce just as it was booming in the UK/EU, working with high street retailers opening global wholesale accounts (AT $200M+).

In the last 5 years, her focus has been working with SMB (fashion brands) focusing on business development and growth strategies.

What type of clients do you work with?
We work with clients around the world, fashion enthusiasts, that are focused on running a profitable fashion brand. At Unzipped we offer 2 key services:

  • Online fashion course and coaching – teaching startups how to launch their online business.
  • Growth services – targetted at small fashion brands that have launched and are looking to grow.

No matter what our clients status is, skills and knowledge are, there will be a service for them.

Are your shop items for me?
Yes! No doubt if you’ve landed on our shop page you are actively looking to improve your current skillset by gaining learning tools.
Our products are focused on fashion startups who are either looking to launch or looking to grow their business. Our products will assist and guide you in a set task.

How can I get in touch with Unzipped?
Contact us directly at [email protected] or submit a contact form. We will aim to respond within 48hrs. Or you can contact us on IG @unzippedconnections sending us a DM!


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